Privacy & Cookie Policy
Effective Date: April 2026
Otura Scent (“we,” “our,” or “us”) is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your information when you visit oturascent.com or engage our premium aroma services in the UAE.
1. Information We Collect
We collect two types of information to provide our scenting solutions effectively:
-
Personal & Order Information: Name, shipping/billing address, email, and phone number provided during checkout or consultation requests.
-
Business Information (B2B): For our corporate clients, we collect details regarding business location, HVAC layouts, and branding preferences to facilitate scent audits and technical integrations.
-
Device Information: Automatically collected data including IP address, browser type, time zone, and how you interact with our site via Cookies, Log Files, and Web Beacons.
-
Payment Data: All credit/debit card details and personally identifiable information are NOT stored, sold, shared, or rented to any third parties. Payments are processed through secure, encrypted gateways.
2. How We Use Your Information
We use your data to:
-
Fulfill and deliver orders (diffusers, oils, and accessories).
-
Schedule HVAC integrations, scent audits, and maintenance for corporate and residential sites.
-
Screen orders for potential risk or fraud.
-
Communicate updates, promotional offers, and subscription benefits (where opted-in).
-
Optimize our website performance through Google Analytics.
3. Cookies & Behavioral Advertising
We use cookies to enhance your experience and display relevant advertisements based on your interests (Retargeting).
-
Google Analytics: We use this to understand customer behavior. You can opt-out at any time via Google’s settings.
-
Social Widgets: Our site may include buttons for Instagram, Facebook, or Pinterest. Interacting with these widgets is subject to the privacy policy of the respective social platform.
-
Do Not Track: Note that we do not alter our site’s data collection practices when we detect a “Do Not Track” signal from your browser.
4. Sharing Your Information
We do not sell your personal data. We only share information with trusted third parties to:
-
Operational Service Providers: Shipping partners (for UAE delivery) and payment processors.
-
Compliance with Law: If required to respond to a subpoena, search warrant, or other lawful requests by public authorities.
5. Data Security & Retention
We employ administrative and technical security measures to protect your data. Order Information is maintained for our records to facilitate warranty support and subscription refills unless you request its deletion.
6. Information About Children
Otura Scent is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with data, please contact us for immediate removal.
7. Contact Us
For any questions regarding your data or to request a deletion, please contact our privacy officer:
Otura Scent Oud Metha, Dubai, UAE
Phone/WhatsApp: +971 52 603 1775
Email: contact@oturascent.com