Otura Scent

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Payment Policy

Payment Policy

1. Accepted Payment Methods

To provide a seamless shopping experience, we accept the following secure payment methods:

  • Credit/Debit Cards: Visa, MasterCard, and American Express.

  • Digital Payments: Apple Pay, Google Pay, and PayPal.

2. Payment Terms

  • Advance Full Payment: All orders are processed only upon receipt of full payment. This ensures your luxury scenting products are secured and prepared for immediate dispatch.

  • Checkout Agreement: By completing the checkout process, you acknowledge and agree to our payment terms and conditions.

3. Customer Agreement

By completing a purchase with Otura Scent, you agree to:

  • Accuracy of Information: Provide current, complete, and accurate account and purchase information.

  • Timely Updates: Promptly update your account details (including email and payment card expiration dates) to ensure successful transactions and communication.

  • Authorized Charges: Pay all charges at the listed price, including applicable shipping fees. You authorize Otura Scent to charge your chosen payment provider upon placing your order.

  • VAT & Taxes: In accordance with UAE law, a 5% Value Added Tax (VAT) will be added to the final purchase price where applicable.

4. Contact Information

For any payment-related inquiries, please contact our concierge team:

  • Email: contact@oturascent.com

  • WhatsApp/Phone: 0526031775

Discount Policy

Otura Scent occasionally offers exclusive promotional codes, seasonal offers, and launch discounts. To maintain the integrity of our premium collections, the following terms apply:

  • Exclusivity: Promotional offers and coupon codes cannot be combined. Only one (1) discount code may be applied per order.

  • Sale Items: Discounts and coupon codes are not applicable to items already featured in a sale or part of a pre-existing promotional bundle.

  • Validity: Each code is valid only for the specified period. Expired or unauthorized codes will not be honored.

  • Loyalty Rewards: Points or coupons generated through the Otura Loyalty Program are exclusive and cannot be used in conjunction with other promotional codes or applied to discounted items.

  • Discretion: Otura Scent reserves the right to update, limit, or discontinue any promotional offer at any time without prior notice.