Privacy Policy

Privacy Policy

 

Otura Scent (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclosure, and safeguard your information when you visit our website oturascent.com or purchase our premium aroma solutions.

1. Information We Collect

We collect information that helps us provide our scenting services and products to you effectively.

  • Personal Data: Name, shipping address, email address, and phone number (e.g., when you request a consultation or place an order).

  • Payment Data: Financial information required to process payments. Note that we do not store full credit card details on our servers; they are processed by our secure payment gateway providers.

  • Business Information: For our corporate clients (hotels, malls, offices), we may collect details about your business location, HVAC layout, and branding preferences to provide our audit and curation services.

2. How We Use Your Information

We use the information we collect to:

  • Process and deliver your orders (diffusers, oils, and accessories).

  • Schedule and perform services such as HVAC integration, scent audits, and maintenance.

  • Create and manage your account.

  • Communicate with you regarding your order status, new products, or consultation requests.

  • Improve our website and product offerings.

3. Sharing Your Information

We do not sell your personal information. We may share information with:

  • Service Providers: Third-party vendors who perform services for us, such as payment processing, data analysis, email delivery, and shipping services.

  • Legal Obligations: If required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

4. Cookies and Tracking

We use cookies to enhance your experience on our site, analyze site traffic, and understand where our audience is coming from. You can choose to disable cookies through your individual browser options.

5. Data Security

We use administrative, technical, and physical security measures to help protect your personal information. However, please be aware that no security measures are perfect or impenetrable.

6. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

Otura Scent Oud Metha, Dubai, UAE Phone: +971 52 603 1775 Email: contact@oturascent.com

 

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